Refund policy

Return & Refund Policy

We want you to love what you receive. If your order arrives defective, damaged, or incorrect, we're here to help.

Eligibility for Returns

To be eligible for a return, the item must:

  • Be in the same condition as when you received it

  • Be unworn or unused

  • Have all original tags and packaging intact

  • Be supported by an unboxing video, showing the package from unopened condition to defect details, in one continuous take with no edits or pauses

Please inspect your order upon arrival and contact us immediately if you notice any issues.

How to Start a Return

To request a return, please email us at temuancollective@gmail.com. If your return is accepted, we will provide:

  • A return shipping label

  • Instructions on how and where to send the item

Items returned without prior approval will not be accepted.

For any questions or concerns regarding returns, feel free to reach out at temuancollective@gmail.com.

 

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to complete the processing and post the refund to your account.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at temuancollective@gmail.com.